Those sweaty palms might be symptoms of a looming tough conversation.
Be prepared for tough conversations.
No one likes delivering tough messages. No one likes conflict. However, communicating and resolving conflict are critical and often under-developed leadership skills. From performance reviews to performance discussions, introducing business change to termination meetings – what we say and how we say it makes all the difference.
Tough Conversations helps leaders understand their role in communicating difficult or sensitive messages. Participants learn how to to ensure their intended messages are conveyed and understood in an effective and respectful way.
Participants are provided with formulas for different kinds of challenging conversations. Through discussions and interactive exercises, leaders practice the principles and skills developed in this module.
Audience: Executives, Managers and Supervisors
Length: 4 Hours